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Run & Ride Delivery Details

UK Shipping

Free postage available on all orders over the value of £75 (to mainland UK only), excluding large items such as bikes (including all kids bikes), where shipping is £20. Orders under the value of £75 are shipped at a cost of £4.95.

Standard Delivery orders are shipped via Royal Mail or via a Recorded Delivery courier, which will require a signature on receipt. If nobody available at the delivery address to accept the delivery a card will be left to inform the recipient and the courier will re-attempt the delivery once more. After the 2nd attempt the courier will leave a card explaining how and where the customer can collect the parcel from. Unfortunately we are unable to request the courier to leave the goods without a signature. Notes such as 'Leave With Neighbour' or other driver instructions are not possible for ANY deliveries.

We also offer an Express Delivery Service if your order is placed before 12pm. Express Delivery is a 1-2 day service. Small / Medium items are priced at £8.95 & large items at £50. Please note: if your location is anywhere other than mainland UK, delivery times may vary. Non-mainland locations may experience small delays in advertised arrival times. Express Delivery does not currently include Saturday deliveries.

Please do not use our Express Delivery service if your required item is listed as 'in wharehouse'. This means we do not currently have to hand and is with our supplier. There are despatch delays associated with these products. Please check the suggested despatch date to get a clear timeframe for shipping.

Christmas Shipping

Last day for guaranteed delivery before Christmas Day will be 18th December (Standard Free) & 20th December (Express). Orders will need to be placed before 12pm. Notes such as 'Leave With Neighbour' or other driver instructions are NOT applicable. Express Delivery orders must be recieved in person & signed for, no exceptions.

We'll be unable to ship items between 23rd - 26th December whilst our courier service are on Christmas Shut down. Normal service will from 27th December.

EU Shipping

Due to recent Brexit related changes, orders dispatched to EU countries may incuur extra charges (import duty) for VAT, Customs Tariffs & Handling Fees. These charges may not be visible until the item(s) purchasd reaches the destination country & passed onto the customer. Run & Ride Ltd will not be held accountable for these charges or hidden costs. These costs are to be covered by the customer, even when/if orders are returned. There may also be unexpted delay's in arrival time.

*Update - The hidden charges issue may no longer be prevelant. Obviously, if they occur in the future, our statement above is still relevant.

Include Important Information for Order Tracking

Please ensure you enter a valid email and mobile number for accurate tracking information. You will receive email notifications from our courier partners. Please check all inbox folders, including Junk before contacting us for delivery updates.

All bikes are fully checked and serviced before they leave the store. We do our best to make the bikes as ready to ride as possible. They will arrive in a large sized box and once unpacked the bike will require the user to turn the handlebars and tighten the stem bolts. Don’t worry if you're unsure abut how to do this as you find directions on how to do this within box along with a "new bike guide" detailing information on how to look after your new bike.

PLEASE NOTE: A working day is Monday - Friday and doesn't include bank holidays.

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