Refund Policy
We operate a simple 28 days returns policy that applies to all products sold and delivered direct to you, the customer. This means that for any reason you decide that you no longer want the product you may return it in it's original packaging, un-used with the relevant tags attached back to us and once checked we will refund your money within 28 days or replace your product (subject to stock availability). This offer in non-transferable. We do not accept returns that are customer soiled unless faulty and part of a warrantly claim.
Cancelled / Refunded Orders Prior to Despatch
Occassionally our site will state that a particular item is in stock & avaible for despatch, when in fact it isnt. This is a unfortunate feature of our ecommerce system & the way our supplier SIM's operate and is beyond our control. As a result your order may be cancelled without prior notice if a solution cannot be found in good time. When this happens we will endevour to issue you a full refund as quickly as possible. Please check your emails for notifications on the status of your order. We will accept no responsibilty for emails dropping into spam folders or going un-noticed.
Damaged or Incorrect Items
If for any reason the product you ordered is incorrect or damaged then naturally we would be happy to replace the product or refund you in full. Please notify us via email or phone of any damages / incorrect products within 7 days of your delivery. Proof of damage will be required.
Returning Products
Should you need to return any products to us then you will be responsible for the cost of the postage. A returns form can be downloaded usling the link below. Once completed please include it in the returning package. On receiving the products we will carry out an inspection and should we find that it was in anyway our fault or the product was faulty then we will happily refund you the cost of the postage. Naturally should we believe it not to be our fault then we may choose not to refund any postage and may choose to claim costs of packaging for returning the products to yourself.
The product will be inspected against “reason for return” before any refund or replacement is posted out / made. Please note that will we only pay collection fees on warranty items unless agreed otherwise. Please ensure receipts are forwarded to us with the return where possible. You are responsible for the product until it is recieved by us. Please ensure that any returns are packed correctly to avoid any damage during transport as this may effect your refunded amount.
Our Returns Form can be downloaded here.